FAQ


Shipping & delivery

We are proud to offer shipping services that currently operate in USA, Canada, United Kingdom, and Australia. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Do you ship worldwide?

Yes, we ship internationally to all countries across the world.

How long does it take for an order to arrive?

This depends on the product ordered.  When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.

Country

Shipping Time frames

United States

7-15 Business Days

United Kingdom

12-20 Business Days

Australia & New Zealand

12-20 Business Days

Canada

12-20 Business Days

Western Europe

10-30 Business Days

Rest of the World

10-30 Business Days

Do you provide tracking information?

Yes, you will receive an email once your order is shipped that contains your tracking information. If you haven’t received tracking information within 5 days, please contact us. Please note not all countries are eligible currently for tracking, but we do our best with our suppliers to get this for your country.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

FAQS

Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer. These countries include China, India and Europe.

Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee. 

How much is shipping?

Shipping is Free on all orders, forever.

How long does it take for an order to arrive?

This depends on the product ordered.  When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.

Country

Shipping Timeframes

United States

7-15 Business Days

United Kingdom

12-20 Business Days

Australia & New Zealand

12-20 Business Days

Canada

12-20 Business Days

Western Europe

10-30 Business Days

Rest of the World

10-30 Business Days

Can I have a tracking number?

We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

Where are your warehouse located?

We currently have warehouses located in Australia, China and Singapore.

Can I pay in my local currency?

The currency will be set to USD by default, this is converted to your currency once you reach checkout.

I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.

If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.

What is your refund policy?

Making YOU happy is our number one priority.  If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

How do I contact you?

If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at email and we will reply to your inquiry.